On 24th and 25th January 2008, delegates from across the country gathered in Lusaka for the first National Consumer Conference under the theme: “Consumer you have the power: Towards an enlightened consumer in a liberalized economy.”
The conference which was organized by the Regulatory Alliance comprising of the Communications Authority of Zambia (CAZ), Energy Regulation Board (ERB) and the National Water Supply and Sanitation Council (NWASCO) sought to raise awareness on the roles and responsibilities of consumers, service providers and regulators of telecommunications, energy and water and sanitation services; avail service providers an opportunity to outline the challenges and prospects and to provide a platform for consumers to offer suggestions for improvement in the quality of service.
Read more: NWASCO
