To improve on revenue collection and access to water, Kisumu Water and Sewerage Company (Kiwasco) has introduced a pre-paid water metering system.
The pilot project scheduled to run for the next six months in Nyalenda, beginning this month, is being led by a Namibian based company TagMeter Namibia.
“Earlier this year, we concluded a memorandum of understanding with Kiwasco to implement a pilot project to demonstrate the effectiveness of our pre-paid water metering system,” said TagMeter project manager, Mr Nathan Desmond Tjirimuje.
Kiwasco’s managing director, Engineer David Onyango, said the prepaid meter will now enable customers pay only for what they consume and also help them manage their water accounts better.
The system will also enable the company to improve efficiency in billing, thus cutting costs associated with meter reading and data processing.
Because of the high population in Kisumu, it takes Kiwasco more than a month to conduct meter reading among its customers.
He said the pre-paid water meters will be installed at water kiosks operated by private operators and community organisations, as well as domestic consumers.
The intension is to reach a high number of residents, since each kiosk serves between 150 and 200 customers.
Source: Daily Nation, 19 Aug 2010
The Lilongwe Water Board is the sole water supply authority in Malawi’s capital city. However, its service suffered from inadequate response to system and community problems and lack of transparency in water billing. In response to a request for assistance from the community, WaterAid Malawi developed a strategic partnership with the Lilongwe Water Board, aimed at improving management of water services in unplanned low-income neighbourhoods.
An [April 2008] paper from WaterAid Malawi describes its partnership with the Lilongwe Water Board and a local non-governmental organisation – the Centre for Community Organization and Development (CCODE).
WaterAid research indicated that the system to distribute water through water kiosks was not working. Poor households owed huge sums to the Lilongwe Water Board – the monopoly water provider. They were paying far too much: prices at communal kiosks in low-income areas were twice as high as those in high-income areas. Charging systems were inconsistent and billing was not transparent. Some households paid equal monthly fees for different levels of consumption while others were paying per bucket.
Political and traditional leaders corruptly controlled kiosk management committees and failed to pass on funds they collected from communities to the Lilongwe Water Board. The private operators who were able to pay their utility bills resold water to poor people at high and unregulated tariffs. Many meters were vandalised but even those still working were often not read for over a year. The water board charged customers for estimated, not actual, consumption. Without consultation with users, the utility factored in arrears into water bills to cover money misused by community leaders.
Further problems included: illegal installation of boreholes, failure to check water quality, dependence of on unsafe sources when kiosks were disconnected, high leakage rates
[Following a reform programme] the utility now regards itself as a public service provider with obligations to consult users and to extend the network to unserved communities, while also embracing private sector principles to improve the efficiency of billing, debt collection and reduction of water losses.
Reform has also involved:
- establishing a focal point within the Lilongwe Water Board to whom community kiosk users could take their grievances: the Kiosk Management Unit regulates prices and promotes timely reporting of faults and prompt action to fix them
- WaterAid providing technical and financial advice and funding to rehabilitate communal water kiosks, replace meters, construct meter boxes and improve drainage facilities at kiosks
- building CCODE’s capacity to mobilise communities’ capacities to identify kiosk management options, settle debts, monitor the utility and promote hygiene education.
Source: id21, 01 March 2009
Posted in Financing, Governance, Malawi, Transparency, Water distribution
Tagged CCODE, finance, irc's approach, Lilongwe Water Board, local support, low income communities, urban water supply, water kiosks, water security, water utilities, WaterAid
DFCU bank has earmarked sh200m [US$ 102,000] for improving water supply and sanitation in Kampala, Lira and Arua. The bank signed a partnership deal with WaterAid [in July 2006] to implement the three-year Sanitation Improvement Project.
Susan Nsibirwa, the dfcu marketing manager, said at the launch of a modern water kiosk and a public toilet facility in Namuwongo A and B in Makindye sub-county in Kampala [...] that the bank was focusing on water, sanitation and hygiene because they are an essential foundation for other forms of community development and poverty eradication.
[...] Joseph Ssemmanda, the WaterAid program officer, commended dfcu bank for joining forces with the private sector to address the common concerns of safe water and sanitation to communities.
Source: Silvano Kibuuka, New Vision / allAfrica.com, 25 Jan 2009
Since the 1990s when the Cameroon government stopped providing free water in urban centres, most of the population of the commercial capital Douala have had to resort to digging their own wells, which are often contaminated. But four years ago, a shiny futurist-looking structure sprang up in Bessengué Akwa, one of the city’s poorest neighbourhoods, and it is more than just a source of reliable water.
Designed by Cameroonian architect Danièle Diwouta-Kotto, the water fountain also serves as a public attraction and meeting place. Inside the structure are benches and a small general store whose manager also manages the water. The water is sold for 1 CFA franc a litre (less that a third of 1 US cent). That is half the price water cost the community before the fountain had been built.
Revenue from the new fountain is divided in three, with one part going to the manager, one part going to the water company and one part going to a local committee set up by the community to maintain the fountain.The fountain, which cost around 2.6 million CFA francs (US$6,200), was funded by the European Union and the French Institut Régional de Coopération Développement in the region of Alsace.
The project was so successful that the World Bank decided to finance two similar fountains nearby, though these cost 4.5 million CFA francs (US$10,750) each and almost two years later they are yet to produce a single drop of water.
Source: IRIN, 20 May 2008
Less than a quarter of the four million people living in Tanzania’s financial capital have running water in their homes, city water authorities say. With poor areas typically amongst those lacking piped water, most impoverished city dwellers rely on private vendors to bring them supplies.
As a consequence, low-income residents pay higher prices for the vital resource than their wealthy counterparts in plush suburbs. A 20-litre bucket of water has a price tag of about 16 cents, while the same amount piped through a home faucet costs less than one cent, according to London-based non-profit WaterAid. This means a family of five, dependent on the services of water vendors, could spend up to about 84 cents a day on water (although most residents cut back to save money).The
In an initiative to extend water provision, the Dar es Salaam Water and Sewerage Corporation (DAWASCO) has started to build centrally located water distribution points in areas where piped water is not yet widely available. Dozens of kiosks are up and running, and hundreds more planned, although many are plagued with erratic water supplies. The going rate for a 20-litre canister of water at one of the kiosks is just four cents apiece.
Read more: Sarah McGregor, IPS, 27 May 2008